bji365's Privacy Policy — Your Information Is Our Responsibility

1 Scope of Information Collection

When registering an account on bji365, carrying out transactions, or using our services, we may collect the following types of personal information:

• Full name, date of birth, and national identity card or other identity verification details (applicable for KYC verification)
• Email address and mobile number (for communication and account security)
• Financial transaction details — deposit and withdrawal amounts, payment methods (bKash, Nagad, Rocket, Upay, bank transfer)
• Device information: IP address, browser type, operating system, and cookie data
• Gaming activity logs: betting history, transaction records, and time spent on the platform
• Details of communications with our support team (live chat logs and emails)

2 Purpose of Information Collection

We use the information we collect for the following legitimate purposes:

• To create, manage, and complete the verification process for accounts
• To securely process financial transactions and prevent fraud
• To comply with responsible gaming policies and provide support to specific players
• To improve customer service and resolve technical issues
• To comply with legal obligations and Anti-Money Laundering (AML) regulations
• To provide personalized promotional offers and relevant notifications (where you have given consent)
• To improve platform security, performance, and user experience

3 Information Sharing and Third Parties

bji365 never sells or commercially transfers your personal information. However, in certain circumstances, information may be shared with the following third parties:

• Payment Providers: Minimum information necessary to complete transactions — this includes bKash, Nagad, Rocket, Upay, and banking partners.
• Technology Service Providers: Infrastructure partners who help operate and secure our platform.
• Regulatory Bodies and Law Enforcement Authorities: In accordance with legal obligations or in response to lawful requests.
• Responsible Gaming Organizations: Where required under player protection programs.

Before sharing information with any third party, we ensure they maintain appropriate security standards and will use the information only for the specified purpose.

4 Cookie Policy and Tracking Technologies

Cookies and similar technologies are used on the bji365 website. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring core platform functionality.
• Performance Cookies: To analyze page load speed, error logs, and user navigation patterns.
• Preference Cookies: To remember your language preferences, game filters, and display settings.
• Security Cookies: To detect fraudulent activity and ensure account security.

You can disable cookies from your browser settings, however this may limit some functionality of the platform.

5 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. As a general rule:

• Information for active accounts is retained for as long as the account remains open
• Financial transaction records are kept for the period required by applicable legal requirements
• AML and fraud prevention related information is retained for a specified period even after an account is closed
• Customer service logs are kept for a limited period for use in improving service quality

Once retention is no longer required, we securely delete or fully anonymize the information.

6 Security Measures and SSL Encryption

bji365 applies industry-standard security technology to protect your information. The key components of our security framework are:

• SSL/TLS Encryption: All data exchanged between the website and your device is secured with 256-bit encryption.
• Firewall and Intrusion Detection: Layered security at the server level prevents unauthorized access.
• Data Encryption (at rest): Sensitive information stored in the database is kept in an encrypted state.
• Two-Factor Authentication (2FA): Optional two-step verification for additional account protection.
• Regular Security Audits: Periodic security assessments conducted by third-party experts.
• Fair Play Assurance: Gaming outcomes are governed by verifiable Random Number Generator (RNG) technology.

7 Summary of Personal Information Categories and Uses

8 User Rights

You may exercise the following rights regarding your personal information. These rights are effective within legal limitations:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your stored information.
• Right to Erasure: You may request deletion of specific information where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that the use of your information be limited in certain circumstances.
• Right to Data Portability: You may request that your information be provided in a structured format.
• Right to Object: You may object to the processing of marketing communications.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time.

To exercise these rights, email [email protected] or contact us via our 24/7 live chat. We will generally respond to your request within 30 working days.

9 Protection of Minors' Information

bji365 strictly does not provide services to persons under the age of 21. We do not knowingly or intentionally collect personal information from minors. Age verification during the registration process is part of our identity verification procedure. If we become aware that a minor's information has been collected in error, that account will be closed immediately and the relevant information will be deleted.

10 Marketing Communications and Opt-Out

If you consent to receive our marketing communications, we may send you promotional offers, bonus notifications, and relevant updates. At any time, you may:

• Opt out of marketing emails by clicking the "Unsubscribe" link in any email
• Go to your account settings to change notification preferences
• Contact our support team to stop all marketing communications

Even after opting out, essential notifications related to account security, transaction confirmations, and service matters will continue to be sent.

11 Policy Changes and Updates

We may update this privacy policy due to business needs, legal changes, or technical developments. For any significant changes, we will:

• Publish the updated policy on our website and change the "Last Updated" date at the top of the page
• Send a notification about the changes to your registered email
• Arrange for new consent to be obtained in the case of significant changes

Continued use of our services after an update will be considered your acceptance of the new policy. We therefore recommend that you re-read this policy regularly.

12 Limitations Regarding Third-Party Websites

The bji365 platform may sometimes contain links to game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe). These third-party services have their own privacy policies and bji365 is not responsible for their data practices. It is recommended that you review the privacy policy of any third-party service before using it.